First and first, we want you to be our customer, and if you are, we would be delighted to assist you. After-sale services are important to us. You have 30 days to return or exchange your item. All things can be returned or exchanged within 30 days after receiving them.

Exchange Policy:

1. What if I need to replace the product Size?

• If the size you ordered doesn’t fit you, simply 
• Return the product to its original packaging, complete with tags.
• You will be required to ship/deliver the packet to our office address (which will be provided).
• We will send the new size after we receive the items (depending on the availability).
• Please note that after receiving your returned products.

this process may take 1-2 working days.

please note that this process may take 1-2 working days after receiving your returned products.

2. What if I wish to exchange the product with other product(s)?

• If you don’t like the product you ordered and wish to exchange it for another product or products, simply
• Pack the product in its original package with accompanying tags.
• You will be required to ship/deliver the packet to our office address (which will be provided).
• Once we receive the product, we will send the new products (depending on the availability). 

please note that this process may take 1-2 working days after receiving your returned products.

Return Policy:

1. What if I wish to return my product?

• If you are unhappy with your purchase and would want a refund, simply contact us.
•  send/courier us the product at our Lahore Office.
•  Once we receive the product and confirmed that the product is unused and all the tags are attached we will refund your all amount without any deduction.

2. How will I get My refund?

There are two options for a refund:

Coupon Code

Cash Back

• What’s Coupon Code?

You can obtain the refund amount by obtaining a coupon code equal to the amount you spent. You can, later on, use that coupon code to buy anything from our website.

•  What’s Cash Back?

If you don’t want the refund via coupon code and wish to get the money back, then we can transfer you the amount Easypaisa OR JazzCash.

 please note that this process may take 2-4 working days.

 In any case, Please Call Us at 0306 140 8500  

Mooka.pk has full rights to update the Return and Refund policy without any prior notice.