FAQs - Mooka.pk - Best Online Clothing Store in Pakistan

FAQs

Please Click Here to view a video explaining how to order at Mooka.pk (Best Online Clothing Store in Pakistan). If this is complicated for you then you can also call us at 92 306 140 8500 and a Customer Support Agent with assist you to place your order.

COD (CASH ON DELIVERY) service is available. You simply need to place an order online and wait for it to be delivered. Your order will be delivered via Call Courier. and the person who will deliver the package to your home (Courier) will demand payment from you.

We also Receive advance payment if you wish to pay via Bank Transfer & Jazz Cash Service. If you wish to make an advance payment, please contact us by phone or email.

Yes, You can Exchange / Return your merchandise within 7 days from the order date. To see our exchange/return policy, please click Returns Exchanges Policy.

Your order delivers to you within 1 to 3 working days from the order date.

Delivery Paid Is Rs.199 Per Order For The Orders Under The Value of Rs. 999 & Orders over the Value of Rs. 1499 are delivered Free.

Our ordering system will send you an email verifying that your order was submitted successfully. This email will include detailed information about your order, such as billing, product details, and the address you provided. Please double-check that the email address you enter is accurate. We will also call you on the cell phone number you provided in your Order Form to confirm your order once it has been processed.

We Call every Single Customer who has placed an order on our website to verify their order. This helps us to avoid any Fake orders and helps Customers verify that we are sending the correct Items to them. If for some reason you were not able to receive calls from us, please call us back at 92 306 140 8500 to confirm your Order.

After dispatching your order, we will provide you with a tracking number of your order via email OR SMS. You can also verify your tracking number by logging in to our customer site and looking under “Order Status.”. You can check and track your parcel status on Leopards, M&P, Swyft, Trax, Movex, and Call Courier Websites for Domestic Shipments and International Orders. Just Copy Courier Tracking Number and Paste it to track the status of your shipment. Links are Provided Below:

We Must have to Confirm the Customer’s Order on the Phone Before Dispatching It. When a Customer does not Receive a Call From us we put His / Her order on Hold. If a Customer does not Receive our Call within 3 Days from the Order date then His / Her Order gets Cancelled Automatically.

At Check-Out just Below the Product Details, you can see a Section “Voucher Code”. Simply paste your code into that box and hit “Apply.” That’s all there is to it; your voucher code will be applied.

No. At the moment we are not Offering International Shipping Services.